> This English version is provided for convenience. If it conflicts with the Korean version, the Korean version prevails.
1. General Principle
Synub Inc. ("Synub") handles withdrawal of purchase and refund requests in accordance with the Act on Consumer Protection in Electronic Commerce, the Content Industry Promotion Act, and app-market policies. This policy applies to paid features, digital content, subscriptions, and event rewards.
2. Withdrawal of Purchase
1. You may withdraw a purchase within 7 days of receiving the contract document (including electronic documents). If the goods are supplied later, the period runs from the date supply begins. 2. If performance differs from the advertised or contracted content, you may withdraw within 3 months of supply, or within 30 days of becoming aware (or being able to become aware) of the fact.
3. Limits on Withdrawal for Digital Content
1. You may not withdraw against Synub's will where: - Provision of the digital content has begun (download, execution, or use has started) - The value of the goods has significantly decreased due to your use or partial consumption 2. For divisible content, withdrawal is possible for the portion whose provision has not begun. 3. For digital content where withdrawal is restricted, Synub clearly indicates that restriction on the purchase/payment screen and provides trial items (preview, trial version, etc.) so that your right of withdrawal is not impeded. Where such indication and measures are not provided, the restriction does not apply.
4. Refunds for App-Market Payments
1. Where payment is made through an app market such as Google Play or App Store, that market's refund procedure and policy may apply first. - Google Play: request a refund from your purchase history (support.google.com/googleplay); direct refunds are available within a certain period. - App Store: request a refund at reportaproblem.apple.com under Apple's refund policy. 2. App-market refund guidance does not exclude your statutory right of withdrawal. If a market refund is declined, you may submit a separate withdrawal request through the contact channel below.
5. Direct Payment
Where Synub provides payment directly, it reviews the payment date, usage, benefits provided, and any misuse before advising on refund eligibility.
6. Subscriptions
1. You may cancel a subscription at any time; cancellation stops billing from the next billing date. 2. Under the divisible-content principle, the portion not yet provided during a billing period may be refunded as provided by law. 3. Subscriptions made through app markets are also subject to each market's cancellation process.
7. Payments by Minors
If a minor pays without the consent of a legal guardian, the minor or the guardian may cancel the payment under the Civil Act. Cancellation may be restricted where the payment is within a range permitted by the guardian, or where the minor deceived others into believing they were an adult. Identity verification and supporting documents may be required.
8. Refund Processing
1. Upon a valid withdrawal, Synub refunds the payment within 3 business days in accordance with law. 2. For credit-card or simple payments, Synub promptly requests suspension or cancellation of the charge from the payment provider. 3. If a refund is delayed without justifiable cause, statutory delay interest is paid.
9. Events and Rewards
Rewards provided through idea adoption, events, or beta tests are not paid purchases and are not subject to withdrawal or refund; their grant and recovery follow separate notices.
10. Inquiries and Disputes
Refund inquiries may be submitted through the Synub contact channel. If a dispute is not resolved amicably, you may apply for mediation to the Consumer Dispute Mediation Committee or the Content Dispute Mediation Committee (www.kcdrc.kr).
- Effective date: 2026-06-20