FAQ
Frequently asked questions
Answers for common policy, idea submission, and support questions. Search or narrow by category.
8 questions
IdeaDoes every submitted idea receive a reward?
No. Rewards may be provided for selected ideas according to Synub's internal criteria.
IdeaHow is a submitted idea reviewed?
It moves through intake, an initial check, internal review, and candidate selection. Shortlisted ideas are contacted by the email provided at submission.
PrivacyWhere can I request personal data deletion?
Use the Privacy Request Center in Trust Center or the contact page.
PrivacyHow is the email I submit stored?
It is kept only to process and answer your submission, and you can request access or deletion through a rights request. Avoid putting sensitive data in the body.
PolicyCan policies differ by service?
Yes. Additional service-specific policies may apply when a service has different characteristics.
PolicyWhere can I read the policy documents?
The policies page lists the privacy policy, terms, refund policy, and open source notice in both Korean and English.
AccountDo I need an account to submit a question or idea?
No. You can submit questions, ideas, and inquiries with just an email address.
SupportHow is Q&A different from contact?
Q&A is a public board where answers are published, while contact is a private 1:1 inquiry sent to the team. Use contact for sensitive details.